Is it you, your network, or the server?

Browser checks

If the game fails to load, try a hard refresh and a normal browser window without heavy extensions. Ad blockers, privacy extensions, old service workers, and stale cached chunks all create symptoms that look like server problems. If the page loads in one browser but not another, include that in the report.

For input or fullscreen weirdness, test the Windows desktop build. It uses a fixed Chromium runtime, which removes browser-specific variability.

Performance, not "lag"

"Lag" means four different things. Tell them apart:

• Low FPS: choppy screen, camera moves in steps. Lower graphics quality. Close GPU-heavy tabs.
• Network delay: actions register half a second late. Check ping. Try a different region.
• Input delay: clicks register late even at 60+ FPS. Try the desktop build.
• Server hitch: everyone in the match freezes briefly. Nothing client-side to do.

If frames only die on one map or after several matches, say so. Different patterns point at different bugs.

Network and server checks

If players rubber-band, compare regions and official servers. One region bad and another clean points to routing or a regional server issue. Every server bad for only one player points to local network conditions.

When reporting, include the server, approximate time, region, browser or desktop build, and what other players saw.

Useful report details

• Exact page or server where the issue happened.
• Browser, desktop build, or mobile environment.
• Map, mode, and whether cosmetics or audio were involved.
• Whether a refresh fixed it temporarily.
• Whether other players saw the same symptom.